Greater Manchester Police leaps into national top 10 for answering 999 calls
and live on Freeview channel 276
GMP now numbers among the top 10 best performing forces in the country and the overall best performer of those with an average call volume greater than 30,000 per week.
Chief Supt Chris Gibson, said: “Last week our Force Control Centre hit a milestone of answering 999 calls in one second, which is a huge improvement from 12 months ago, when it was found that 999 callers were waiting on average 89 seconds for an answer.
Advertisement
Hide AdAdvertisement
Hide Ad“Improvements to the service have been made by introducing a new incident response policy, which allows for better prioritisation of calls and co-ordinating of response.
"Ultimately, this means getting a faster response to the people who need it most.
“The force also welcomed its largest ever intake of 54 new call handlers earlier this month, significantly increasing the team and giving us the resources to be able to continue to improve.